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What You Need to Know Before You Play

workee operates under a defined legal framework that governs account eligibility, data use, and platform conduct. Access to our platform depends on local law and is available only where permitted in your region. Read these terms before opening an account.

Jurisdiction-dependent accessAccount eligibility rulesData handling policyUser rights and contact pathsCookie and retention terms
workee What You Need to Know Before You Play
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We handle your account data with a clear set of internal rules. What we collect, how long we keep it, and who can see it are governed by this policy — not by individual discretion. Here is how each area works in practice.

Data Collection and Use

We collect the information you submit at registration — name, contact details, and wallet identifiers for JazzCash, Easypaisa, or Raast. This data is used only for account operation, verification, and legal compliance.

Cookies and Session Tracking

Our platform uses session cookies to keep you logged in and functional cookies to remember your wallet preference and language setting. You can manage cookie preferences through your browser at any time.

Account Security Practices

Access to your account requires OTP verification at login on new devices. We do not store your JazzCash or Easypaisa PIN. All account sessions are encrypted in transit using SSL.

Requesting Changes or Deletion

To update personal data or request account closure, contact support via live chat or email with your account name and registered wallet. We process data correction requests in line with our retention schedule.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, data held on your account, or a specific term you want clarified, our support team handles legal queries through the channels below. Queries tied to account access or wallet verification typically move fastest through live chat.

Team online

Live Chat

Start a chat session from your account dashboard. Legal and account queries are handled directly, and you can request a written transcript of the conversation.

Email Support

Send detailed policy or data-access requests to our support email. Include your registered account name and the wallet type — JazzCash, Easypaisa, or Raast — for faster routing.

Account Help Centre

The Help Centre in your account settings covers common legal questions on data retention, account closure, and wallet verification steps without needing to contact the team.

Common Questions on Policy and Your Rights

These are the questions we get most often on legal matters, account rules, and data rights. If your question is not here, raise it through live chat or email support.

Access depends on local law and your specific region. You are responsible for confirming that use is permitted where you are located before opening an account.

Wallet name matching is a verification requirement. It prevents third-party transactions and ensures withdrawals are returned to the correct account holder without manual delay.

We hold registration details, wallet identifiers, transaction logs, and session records. You can request a summary of the data linked to your account by contacting support directly.

Submit a closure request through live chat or email. Include your registered account name and wallet type. We process closures in line with our data retention obligations under applicable law.

We do not sell your data. We may share account or transaction records with authorities where required by law. Payment processors — including Raast and Easypaisa rails — receive only what is needed to complete your transaction.

You will be notified via your registered contact. Balances held at suspension are subject to review. Contact support to understand the specific reason and the steps to resolve it.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.